Telax

CCA Error Codes
CCA Error Codes is a document that outlines all the error codes that can be generated from the CCA
Fri, Aug 19, 2016 at 10:35 AM
Trouble Accessing User and Admin Portal of Hosted Call Center (Telax)
If you are receiving an Access Denied message, you might be trying to log into a stale or redirected address (URL).  Please use only the following UR...
Tue, Mar 20, 2018 at 1:51 PM
How To: Download and Configure CCA-(Call Center Agent) Desktop Application (MSI) for member agents - Telax Platform
There are Two ways Call Center Agents can Access the CCA to answer calls to your call center: Windows Desktop (MSI) Application (preferred method) follow ...
Thu, Aug 23, 2018 at 9:46 AM
Prompt Recordings: Hosted Call Center (Telax) Create or Update your IVR voice prompt files
To Review, Create or Modify the voice greetings on your IVR (Interactive Voice Responder).  There are two methods to update: METHOD ONE:      UPLOAD...
Wed, Jun 20, 2018 at 6:05 AM
Access and use the Web CCA - (Call Center Agent) for member agents - Telax Platform
There are Two ways Call Center Agents can Access the CCA to answer calls to your call center: Windows Desktop (MSI) Application (preferred method) click h...
Fri, Apr 6, 2018 at 8:39 AM